Please be advised that from 1 November 2018, the external dispute resolution provider changes from the Financial Ombudsman Service (FOS) to the Australian Financial Complaints Authority (AFCA). From today onwards you can contact them via:
Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001
All updated documents can be found by visiting the Forms page on our website.
If you have questions or would like more information, please contact us.
Published: Wednesday, 31 October 2018