Problem resolution is a priority for us. We have established complaint resolution procedures that aim to deal with complaints quickly and fairly. If you have a complaint about any of our financial services, please contact us.

Complaint Resolution

Contact Details
Mail: PO Box 5336
Albany WA 6332
Telephone: 08 6819 7500
Facsimile: 08 6819 7599
Contact Details Perth

Contact Details
Mail: PO Box 738
Claremont WA 6910
Telephone: 08 6819 7555
Facsimile: 08 6819 7588

If you remain dissatisfied with the outcome, you can refer your complaint to the Australian Financial Complaints Authority (AFCA).

AFCA is an externally managed complaints resolution scheme, of which we are a member. You can contact AFCA at:

Australian Financial Complaints Authority (AFCA)

Contact Details
Mail: GPO Box 3
Melbourne VIC 3001
Telephone: 1800 931 678

The Australian Securities and Investments Commission (‘ASIC’) has a free call Infoline on 1300 300 630. You can call this number to make a complaint and to obtain further information about your rights. The Australian Securities Exchange (‘ASX’) also has dispute resolution procedures in place. If, after exhausting your options with us, you are not satisfied with our response, you may wish to register your complaint with the ASX. If you wish to make a complaint, you should complete an ASX Complaint Detail Form which is available from the ASX website at and return it to Customer Service, ASX Limited, PO Box H224, Australia Square NSW 1215.